Return & Refund Policy

Return & Refund Policy
Store Name: UniversKSA
Website: https://universksa.com
Email: universksa@gmail.com
Phone: +92 343 6432364

Your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer an easy return process within 7 days of delivery.

🔄 Return Eligibility

You may return an item if:

  • It is damaged, defective, or not as described

  • You notify us within 7 days of receiving the order

  • The item is unused, in original packaging, and in the same condition as received

❌ Non-Returnable Items

  • Items returned after 7 days of delivery

  • Used, washed, or damaged items due to customer mishandling

  • Personal care, beauty, and hygiene products (for health reasons)

  • Customized or clearance items (if marked “final sale”)

💰 Refund Process

  • Once your return is received and inspected, we’ll notify you of approval or rejection

  • Approved refunds will be processed via the original payment method or store credit

  • Refunds usually take 3–7 business days to reflect, depending on your bank or card provider

🚚 Return Shipping

  • If the return is due to our error (wrong item, damaged item), we will cover the return shipping

  • If the return is due to a change of mind, the customer is responsible for return shipping

🔁 Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it first and place a new order separately.

📩 How to Request a Return

  1. Email us at universksa@gmail.com with your order number, reason for return, and photos if applicable

  2. We will confirm return eligibility and provide instructions

  3. Send the item to the return address provided

  4. Once received and inspected, your refund will be processed

❓Need Help?

We’re here to assist you:

📧 Email: universksa@gmail.com
📞 Phone: +92 343 6432364