Refund Policy

Refund Policy

At UniversKSA.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy to understand the process for returns and refunds.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • Items must be unused, in their original condition, and in the original packaging.
  • The return request must be initiated within 7 days of receiving the item.
  • Certain items (e.g., perishable goods, personalized products) may not be eligible for return or refund unless they are defective or damaged.

2. Refund Process

  1. Contact Us: Email us at universksa@gmail.com or call us at +966 538 426 213 to request a return authorization. Provide your order number, proof of purchase, and reason for return.
  2. Return the Item: Once your return is approved, send the item to our address:
    • Address: Riyadh, Saudi Arabia
      Please note that you are responsible for return shipping costs unless the item was damaged or incorrect.
  3. Inspection and Refund: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and issued to your original payment method.

3. Non-Refundable Items

The following items are non-refundable:

  • Sale or clearance items
  • Digital products
  • Items damaged due to misuse or mishandling

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We may request photos of the damage to assist in processing your claim. In such cases, we will cover the cost of return shipping.

5. Order Cancellations

Orders can be canceled if the request is made before the order is shipped. Once an order has been shipped, it cannot be canceled, but you may return it under the terms of this policy.

6. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please:

  • Check with your bank or credit card provider, as processing times may vary.
  • Contact us at universksa@gmail.com for assistance.

7. Contact Us

For questions or concerns about our refund policy, feel free to contact us: